View answers to our most frequently asked questions.
SHIP TO HOME ORDERS
We offer free standard shipping on every order of $75 or more, as well as a variety of shipping methods:
- Standard | 4-7 Business Days | $7.95
- Expedited | 2-3 Business Days | $13.95
- Rush | 1-2 Business Day | $22.95
Delivery time is estimated on orders placed before 11:00 am CST Monday through Friday. Orders placed on Saturday or Sunday will not ship out until the following Monday.
Business days are Monday through Friday, excluding federal holidays.
There are no additional charges for orders shipping to APO/FPO destinations.
We currently only ship to the continental United States, Alaska and Hawaii.
SAME DAY DELIVERY ORDERS
Same Day Delivery is available in select markets for a $10 fee or $5 if you are a Shoe Perks member and are signed into your account when you place the order. Same Day orders will be shipped based on the time the order was placed, as stated below:
Order Placed Before 1:00 pm CST | Will be delivered Same Day by 7:30 pm CST
Order Placed After 1:00 pm CST | Will be delivered the NEXT day by 7:30 pm CST
Same Day Delivery orders that cannot safely be left at your delivery location will be returned to the store and a refund will be processed.
If you experience an issue with your Same Day Delivery order, please contact Customer Service at: 800-430-SHOE(7463).