FAQs

View answers to our most frequently asked questions.

Shipping

DELIVERY BY CHRISTMAS

Get your gifts in time!

  • Standard | Order by 12/17 at 11 am CST | *FREE for Shoe Perks Members

  • Expedited | Order by 12/19 at 11 am CST

  • Rush | Order by 12/20 at 11 am CST

  • Same Day Delivery | Order by 12/23 at 1 pm CST | *FREE for Shoe Perks Members

  • In-Store Pickup | Order by 12/24 at 1 pm CST | $10 back for Shoe Perks Members

SHIP TO HOME ORDERS

We offer free standard shipping on every order of $75 or more, as well as a variety of shipping methods:

  • Standard | 4-7 Business Days | $7.95 | *FREE for Shoe Perks Members

  • Expedited | 2-3 Business Days | $13.95

  • AK/HI Express | 10 Business Days | $22.95

Additional Information:

  • Orders are shipped on business days, Monday- Friday (excluding federal holidays)

  • Orders placed on Saturday or Sunday will ship out the following Monday

  • Delivery time is estimated and assumes orders are placed by 11:00 am CST Monday-Friday

  • There are no additional charges for orders shipping to APO/FPO destinations

  • We currently only ship to the continental United States, Alaska and Hawaii

SAME DAY DELIVERY ORDERS

Same Day Delivery is available in select markets for $7.95 or FREE for Shoe Perks members (Members must be signed in)

Same Day orders will be delivered based on the time the order was placed, details below:

  • Orders Placed Before 1:00 pm CST | Will be delivered Same Day by 7:30 pm CST

  • Orders Placed After 1:00 pm CST | Will be delivered the NEXT day by 7:30 pm CST

Same Day Delivery orders that cannot safely be left at the delivery location will be returned to the store and a refund will be processed.

If you experience an issue with your Same Day Delivery order, please contact Customer Service at: 800-430-SHOE(7463).