FAQs
View answers to our most frequently asked questions.
Shipping
DELIVERY BY CHRISTMAS
Get your gifts in time!
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Standard | Order by 12/17 at 11 am CST | *FREE for Shoe Perks Members
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Expedited | Order by 12/19 at 11 am CST
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Rush | Order by 12/20 at 11 am CST
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Same Day Delivery | Order by 12/23 at 1 pm CST | *FREE for Shoe Perks Members
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In-Store Pickup | Order by 12/24 at 1 pm CST | $10 back for Shoe Perks Members
SHIP TO HOME ORDERS
We offer free standard shipping on every order of $75 or more, as well as a variety of shipping methods:
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Standard | 4-7 Business Days | $7.95 | *FREE for Shoe Perks Members
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Expedited | 2-3 Business Days | $13.95
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AK/HI Express | 10 Business Days | $22.95
Additional Information:
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Orders are shipped on business days, Monday- Friday (excluding federal holidays)
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Orders placed on Saturday or Sunday will ship out the following Monday
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Delivery time is estimated and assumes orders are placed by 11:00 am CST Monday-Friday
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There are no additional charges for orders shipping to APO/FPO destinations
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We currently only ship to the continental United States, Alaska and Hawaii
SAME DAY DELIVERY ORDERS
Same Day Delivery is available in select markets for $7.95 or FREE for Shoe Perks members (Members must be signed in)
Same Day orders will be delivered based on the time the order was placed, details below:
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Orders Placed Before 1:00 pm CST | Will be delivered Same Day by 7:30 pm CST
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Orders Placed After 1:00 pm CST | Will be delivered the NEXT day by 7:30 pm CST
Same Day Delivery orders that cannot safely be left at the delivery location will be returned to the store and a refund will be processed.
If you experience an issue with your Same Day Delivery order, please contact Customer Service at: 800-430-SHOE(7463).