View answers to our most frequently asked questions.

My Account

Why create an account?

Creating an account makes your shopping experience quick and easy. You will automatically be enrolled in our Shoe Perks Rewards program, and you can save shipping and payment information to make checkout a breeze.

How do I create an account?

It's easy! Head here to get your account set up. If you are already a Shoe Perks member but have never set up an account online you will be able to look up your information and connect it to your online account.

I forgot my password. How do I reset it?

Head here and hit "Forgot Password" button under the returning customer log in. Enter your email address that is associated with your account. You will receive an email with instructions to reset your password.

How do I update my information in my account?

You are able to make changes to your information within your account, just make sure you're logged in. You can update your info within the Personal Data, Addresses and Payment Settings sections.