View answers to our most frequently asked questions.
Placing an Order
What are the different checkout options?
Anyone can checkout as a guest on shoecarnival.com, but there are some great benefits to creating an online account which automatically makes you a Shoe Perks Member. When you have an account, you can save shipping and billing addresses as well as payment information making it quick and easy to place your order. You will also receive the benefits of earning points on every purchase to earn a $10 Reward Certificate.
What are my payment options?
We accept the following methods of payment:
- American Express
- Apple Pay
How can I cancel an order I have placed?
We process orders quickly, so you'll need to act fast! Please contact Customer Service at 800-430-SHOE(7463) as soon as possible after placing your order.
When will I be charged for my order?
You will not be charged for your order until it ships. However, you will see an authorization hold immediately after your order is placed which will be removed within 3-5 business days once your order ships.
Why won't my promo code work?
Be sure to check the offer details to verify all redemption info. The items in your shopping bag may be excluded from the promotion. You can also refer to our standard promotions and exclusions section on this page.