View answers to our most frequently asked questions.
Free In-Store Pickup for All Online Orders!
All items, excluding online exclusives, offered on our website are available to be picked up in-store FREE of charge! When shopping online, select the "Pick Up In Store" option when adding your selection to your shopping bag. We'll send you an email once your order is ready to be picked up from the store you selected. When you arrive at the store, find a store associate or head to the register. Make sure you have your pickup notification email along with a government issued id.
How do I know if an item can be picked up in a store?
While on the product page select the "Pick Up In Store" option and search by your address or zip code. If the "Select Store" option is available next to the listed store you will be able to pick it up in that store. If you're seeing "Out of Stock" next to the listed store, you will need to have the item shipped to your home.
When can I pick up my order?
Orders are typically ready for pickup within 4 business hours after the order is placed. You will receive an email as soon as it's ready.
When will I be charged for my order?
You will not be charged for your order until you pick it up from the store. However, you will see an authorization hold immediately after your order is placed which will be removed once your order is picked up.
Can I have someone else pick up my order?
During checkout you will be able to designate a person to pick up your order. You will just need to provide their name and email address.
Can I have some of my order shipped and some to be picked up in-store?
For items you want to be shipped you will select "Add To Bag" on the product page and for the items you want to pick up you will select "Pick Up In-Store".
Where in the store can I pick up my order?
When you arrive at the store, find a store associate or head to the register to pick up your order. Make sure you have your pick-up email along with a government issued id.
What if my order is not what I expected, or doesn't fit?
If your order does not work out, you can simply cancel it while you're at the store. You will not be charged, and the authorization hold will come off of your account within a few business days. If you have already taken your order home, you can bring it back to the store within 60 days for a refund.