CUSTOMER SERVICE

Contact Us

Your Customer Service Team is available to assist you from 7am to 11pm CST, 7 days a week. Give us a call at 800-430-SHOE(7463), or email us at customerservice@shoecarnival.com.

 

COVID-19

Shoe Carnival remains committed to the safety and well-being of our customers and associates. Select stores will reopen in accordance with local guidelines while adhering to preventative measures outlined by the CDC. Stores will be open with modified hours, enhanced cleaning and reminders for social distancing. You can check your local store here: stores.shoecarnival.com.

Associates will be provided with masks, gloves, and hand sanitizer. They will also have their temperature taken at the beginning of each shift. We encourage customers to wear their own masks as local guidelines require. Some stores may operate at reduced customer capacity.

We look forward to seeing you again. Our passion for customer service and your well-being is as strong as our passion for selling shoes. If you are not quite ready to visit our stores, we are always open online with an extended return policy and free shipping for Shoe Perks members for a limited time.

Additionally, customers can expect:

  • Some stores may operate at reduced customer capacity
  • Dedicated associate(s) for enhanced cleaning
  • Associate temperature checks at the beginning of each shift
  • Masks, gloves, and hand sanitizer available to all associates 
  • Plexiglass shields at checkout
  • Regular mic announcements and floor markers encouraging social distancing