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CUSTOMER SERVICE

Contact Us | FAQ's and How-To | Shoe Perks | My Account | In-Store Pickup | Placing an Order | Promotions and Exclusions | Shipping | Returns and Exchanges | In-Store Purchases

SHOE PERKS

Shoe Perks is our free loyalty program where members earn points on every purchase. Once 200 points are earned, you'll receive a $10 Reward Certificate to use on your next purchase online or in-store. Check out our Shoe Perks page HERE, for more info!

FREQUENTLY ASKED QUESTIONS

I've earned 200 points. When will I receive my $10 Reward Certificate?

You will receive your reward certificate the following day after you reach 200 points. For example, if you reach 200 points on Monday you will receive your certificate on Tuesday.

How will I receive my $10 Reward Certificate?

Your reward certificate will always be emailed to you. You will also be able to access your certificate in our mobile app, and they will be listed in your online account.

How do I view my points balance?

Log into your account on shoecarnival.com and head to your Shoe Perks Rewards section to view your current points balance. Points are updated within 24 hours of in-store purchase or date of shipment for online orders. You can also download our mobile app for account access at your fingertips!

I just made a purchase, but I'm not seeing my points in my account.

Points are updated within 24 hours of in-store purchases or the date of shipment for online orders. If you do not see your points after 24 hours, please contact Customer Service.

I signed up for Shoe Perks in a store. How do I access my account online?

Click on the "My Account" icon towards the upper right corner of the page, and then click on "Register". Fill out the required information and you're all set.

How do I redeem a Shoe Perks Rewards Certificate online?

As long as you are logged in to your shoecarnival.com account your available Shoe Perks Reward Certificate will be available to select during the checkout process.

Does my Rewards Certificate expire?

Yes, your Rewards Certificate will expire 90 days after it's issued.

How do I achieve GOLD status?

To achieve GOLD status, you need to earn 200 points within the same calendar year.

OFFICIAL RULES

Enrollment: Customers may enroll in SHOE PERKS by completing an enrollment form at https://www.shoecarnival.com/register; by calling your Customer Service Team at 800-430-SHOE (7463); or by speaking with an in-store associate.

Membership Eligibility: You must be age 18 years or older and a resident of the United States or Puerto Rico to be eligible for membership. Membership in the Program is limited to individuals only and is limited to one account per individual. The Program is void where prohibited by law.

Commercial: Customers and others purchasing items for resale are not eligible for membership. Bulk sales for commercial purposes or resale will not be credited to your SHOE PERKS account. Resellers are specifically excluded from the SHOE PERKS program. If you purchase items for resale, Shoe Carnival reserves the right not to award points and to deduct improperly awarded points. Shoe Carnival reserves the right to prohibit anyone we believe is associated with resale activity from enrolling in the SHOE PERKS program or any other program, if we so desire. Shoe Carnival has the sole discretion over whether to deem a purchase as a purchase for resale.

Earning Rewards: You must identify yourself as a Shoe Perks member each time you make a purchase, return merchandise or redeem SHOE PERKS Reward Certificates. SHOE PERKS members earn 1 point for each dollar spent on qualifying purchases at Shoe Carnival, either in store or online. Your Shoe Perks points do not expire.

A $10 SHOE PERKS Reward Certificate will be emailed to customers when they have earned 200 points. Qualifying purchases include all regular, sale and clearance merchandise made in store or online. For all Online purchases, you must be a registered user of the Website www.shoecarnival.com and have linked your Account number with your Online account to get credit for Online purchases. You must be signed into this account to receive any credit.

You will not receive SHOE PERKS points for the amount of a purchase paid for in the form of SHOE PERKS Reward Certificates. Sales tax will not be credited to your SHOE PERKS account. Two hundred points will be deducted from your SHOE PERKS account for every $10 SHOE PERKS Reward Certificate issued. Accrued points do not constitute property of the member.

Redeeming Rewards: SHOE PERKS Reward Certificates are valid for 90 days from the date of issue and will not be replaced if lost, stolen misdirected, not delivered or not received. SHOE PERKS Reward Certificates have no cash value and cannot be redeemed for cash or for the purchase of gift certificates. The maximum SHOE PERKS Reward Certificates issued each month is $50.

Returns: The point value of returned merchandise will be deducted from any points applied to your account.

Bonus Points: From time to time, Shoe Carnival may run certain bonus point promotions. Under bonus point promotions, SHOE PERKS members and/or SHOE PERKS GOLD members can earn additional "bonus points" in connection with the purchase of certain products at Shoe Carnival or in connection with shopping days where a Member earns a set amount of bonus points for shopping that day. When these products are purchased by a Member, the Member will earn bonus points on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in Shoe Carnival's sole discretion.

Birthday Perk: In addition to earning points on their qualifying product purchases made in-store and Online, all Members receive a birthday perk each year. SHOE PERKS members receive a $5 birthday perk; SHOE PERKS GOLD members receive a $10 birthday perk. Members with a valid email address and their birthday entered in their Account profile will receive the birthday perk during their birthday month. One coupon per member. Birthday Perks are valid for thirty days from issue date.

Exclusions: No points are earned on sales tax, shipping costs, SHOE PERKS Reward Certificate redemptions, or coupons or discounts taken at check out. Shoe Carnival, Inc. may add other items to the list without notice.

Value and Transferability: SHOE PERKS Reward Certificates have no cash value, are issued for promotional purposes only, are non-transferable, cannot be bartered, exchanged or redeemed for cash, do not constitute property of the member, may not be combined among members and may not be transferred or assigned to any other person, entity, trust or estate.

Expiration: SHOE PERKS Reward Certificates expire 90 days from the date of issue.

Updates To Member Information: Members must keep their personal information on their Account up-to-date by visiting any Shoe Carnival store location or the Website. Registered users of the Website must provide the email address used when enrolling in SHOE PERKS when logging on the Website, which will allow the Member to update their personal profile. If you are a Member of the Program but not a registered user of the Website, you may become a registered user of the Website by going to https://www.shoecarnival.com/register.

Membership Cancellation: Members may cancel their SHOE PERKS membership at any time by contacting your Customer Service Team at 800-430-SHOE (7463). Upon account cancellation or closure, any unused points accrued in your account will be forfeited and cannot be redeemed.

Shoe Carnival reserves the right to void SHOE PERKS member accounts and $10 Rewards Certificates of any person(s) who have wrongfully earned points via deception, forgery, and/or fraud.

Shoe Perks Gold Tier: SHOE PERKS members who earn 200 points over a 12-month period will be awarded SHOE PERKS GOLD status ("SHOE PERKS GOLD MEMBER"). SHOE PERKS GOLD status is valid for the 12-months after achieving Gold status. SHOE PERKS GOLD members who do not meet the 200 point requirement in the following 12-month period will return to SHOE PERKS base membership status.

SHOE PERKS GOLD Member Benefits: Shoe Perks Gold Members enjoy additional benefits and promotional offers such as: Shoe Perks Gold member exclusive events, a $10 award and 50 bonus points on your birthday, and free standard shipping on all on-line orders and Shoes 2U orders.

General: By joining SHOE PERKS, you agree to be bound by the terms and conditions set forth in these Program rules. Shoe Carnival, Inc. may, at any time, terminate or modify the SHOE PERKS program or individual member accounts without further obligation to members.

Just Between Us: We will not sell, rent or give your membership information or contact information to any company. You'll receive SHOE PERKS information via e-mail or SMS message.

Customer Service: Questions? Call your Customer Service Team toll-free (Monday-Sunday 7:00 am - 10:00 pm Central Standard Time) at 800-430-SHOE (7463) or e-mail us at shoeperks@shoecarnival.com.