FAQs
View answers to our most frequently asked questions.
Shipping
SHIP TO HOME ORDERS
Due to the recent Winter Storm Fern, some shipments may be delayed. We are working with our carrier to get your orders to you as fast as possible and apologize for any inconvenience.
Logged in Shoe Perks members get free standard shipping on every order. Non-members get free standard shipping on orders of $100 or more.
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Standard | 2-7 Business Days | $9.95 | *Free for Shoe Perks Members
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Expedited | 2-3 Business Days | $15.95
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AK/HI Express | 10 Business Days | $22.95
Additional Information:
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Orders are shipped on business days, Monday- Friday (excluding federal holidays)
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Orders placed on Saturday or Sunday will ship out the following Monday
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Delivery time is estimated and assumes orders are placed by 11:00 am CST Monday-Friday
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There are no additional charges for orders shipping to APO/FPO destinations
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We currently only ship to the continental United States, Alaska and Hawaii
SAME DAY DELIVERY ORDERS
Same Day Delivery is available in select markets for $9.95 or $4.95 for logged in Shoe Perks members.
Same Day orders will be delivered based on the time the order was placed, details below:
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Orders Placed Before 1:00 pm CST | Will be delivered Same Day by 7:30 pm CST
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Orders Placed After 1:00 pm CST | Will be delivered the NEXT day by 7:30 pm CST
Same Day Delivery orders that cannot safely be left at the delivery location will be returned to the store and a refund will be processed.
If you experience an issue with your Same Day Delivery order, please contact Customer Service at: 800-430-SHOE(7463).