Our Customer Service Team is available to assist you 24 hours a day, 7 days a week. Give us a call at 800-430-SHOE(7463), or email us at firstname.lastname@example.org.
Shoe Perks is our free loyalty program where members earn points on every purchase. Once 200 points are earned, you'll receive a $10 Reward Certificate to use on your next purchase online or in-store.
As a Shoe Perks member, you will enjoy these exclusive benefits:
Earn Shoe Perks points on all purchases online and in-store.
Receive 50 points just for signing up!
$1 spent = 1 point.
Every 200 points earned = $10 reward certificate.
Receive special promotions and sale offers via email.
I've earned 200 points. When will I receive my $10 Reward Certificate?
You will receive your reward certificate the month after you reach 200 points. For example, if you reach 200 points in December you will receive your certificate in January.
How will I receive my $10 Reward Certificate?
Your reward certificate will always be emailed to you. You will also be able to access your certificate in our mobile app, and they will be listed in your online account.
How do I view my points balance?
Log into your account on shoecarnival.com and head to your Shoe Perks Rewards section to view your current points balance. You can also download our mobile app for account access at your fingertips!
I just made a purchase, but I'm not seeing my points in my account.
Points are updated every 4 hours, so you will not see them in your account right away. If you do not see your points after 24 hours, please contact Customer Service.
I signed up for Shoe Perks in a store. How do I access my account online?
Click on the "My Account" icon towards the upper right corner of the page, and then click on "Register". Fill out the required information and you're all set.
How do I redeem a Shoe Perks Rewards Certificate online?
As long as you are logged in to your shoecarnival.com account your available Shoe Perks Reward Certificate will be available to select during the checkout process.
Does my Rewards Certificate expire?
Yes, your Rewards Certificate will expire 90 days after it's issued.
Creating an account makes your shopping experience quick and easy. You will automatically be enrolled in our Shoe Perks Rewards program, and you can save shipping and payment information to make checkout a breeze.
How do I create an account?
It's easy! Head here to get your account set up. If you are already a Shoe Perks member but have never set up an account online you will be able to look up your information and connect it to your online account.
I forgot my password. How do I reset it?
Head here and enter your email address that is associated with your account: Forgot Password? . You will receive an email with instructions to reset your password.
How do I update my information in my account?
You are able to make changes to your information within your account, just make sure you're logged in. You can update your info within the Personal Data, Addresses and Payment Settings sections.
All of the items offered on our website are available to be picked up in-store FREE of charge! When shopping online, select the "Pick Up In Store" option when adding your selection to your shopping bag. We'll send you an email once your order is ready to be picked up from the store you selected. When you arrive at the store, find a store associate or head to the register. Make sure you have your pickup notification email along with a government issued id.
How do I know if an item can be picked up in a store?
While on the product page select the "Pick Up In Store" option and search by your address or zip code. If the "Select Store" option is available next to the listed store you will be able to pick it up in that store. If you're seeing "Out of Stock" next to the listed store, you will need to have the item shipped to your home or a store.
When can I pick up my order?
Orders are typically ready for pickup within 4 business hours after the order is placed. You will receive an email as soon as it's ready.
When will I be charged for my order?
You will not be charged for your order until you pick it up from the store. However, you will see an authorization hold immediately after your order is placed which will be removed once your order is picked up.
Can I have someone else pick up my order?
During checkout you will be able to designate a person to pick up your order. You will just need to provide their name and email address.
Can I have some of my order shipped and some to be picked up in-store?
For items you want to be shipped you will select "Add To Bag" on the product page and for the items you want to pick up you will select "Pick Up In-Store". You can also make changes in your shopping bag on how you want to receive your items.
Where in the store can I pick up my order?
When you arrive at the store, find a store associate or head to the register to pick up your order. Make sure you have your pick-up email along with a government issued id.
What if my order is not what I expected, or doesn't fit?
If your order does not work out, you can simply cancel it while you're at the store. You will not be charged, and the authorization hold will come off of your account within a few business days. If you have already taken your order home, you can bring it back to the store within 60 days for a refund.
What are the different checkout options?
Anyone can checkout as a guest on shoecarnival.com, but there are some great benefits to creating an online account which automatically makes you a Shoe Perks Member. When you have an account, you can save shipping and billing addresses as well as payment information making it quick and easy to place your order. You will also receive the benefits of earning points on every purchase to earn a $10 Reward Certificate.
What are my payment options?
We accept the following methods of payment:
How can I cancel an order I have placed?
Please contact Customer Service at 800-430-SHOE(7463) within an hour after placing your order.
You will not be charged for your order until it ships. However, you will see an authorization hold immediately after your order is placed which will be removed within 3-5 business days once your order ships.
Why won't my promo code work?
Be sure to check the offer details to verify all redemption info. The items in your shopping bag may be excluded from the promotion. You can also refer to our standard promotions and exclusions section on this page.
Buy one pair of shoes, get the second pair of shoes of equal or lesser value 1/2 off. Cannot be combined with additional discounts, coupons or used on prior purchases, refunds, or exchanges. Excludes Gift Cards, accessories, yellow stickers and pink sticker clearance items.
Cannot be combined with additional coupons, in-store or online promotional offers or used on prior purchases, refunds, or exchanges. One coupon or coupon code per transaction. One coupon per customer. One time use only. Excludes Gift Cards, yellow stickers and pink sticker clearance items.
The following brands are excluded from all promotions and are subject to change.
Nike, Converse, Ariat, certain Asics styles, Adidas, Sperry, Timberland and Timberland Pro, Birkenstock, Justin Boot product, Merrell, Koolaburra by UGG, SAS, Sof Sole Laces, and Rainbow Sandals.
We offer free standard shipping on every order of $75 or more, as well as a variety of shipping methods:
Standard | 4-7 Business Days* | $6.95
Express | 2 Business Days* | $12.95
Overnight | 1 Business Day* | $22.95
*Delivery time is estimated on orders placed before 2:00pm CST.
Business days are Monday through Friday, excluding federal holidays.
A $10 surcharge applies to each order shipping to Alaska and Hawaii.
Orders shipped to Alaska or Hawaii may require an addition 3-5 business days for standard delivery.
There are no additional charges for orders shipping to APO/FPO destinations.
We currently only ship to the continental United States, Alaska and Hawaii.
Initiating a return for your online purchase is quick and easy! Head on over to our Returns page where you will be guided step-by-step through the process.
You can return any purchase made online to any one of our store locations free of charge, or you can send it back to our Returns Center for a $6 fee that will be deducted from your refund. Purchases may be returned or exchanged within 60 days of the purchase date and must be new, unused, and contain all original packaging. We will only accept used items if there is an obvious defect. Items purchased at one of our retail stores can ONLY be returned to a retail store. Online purchases made using PayPal can only be processed at the Returns Center and refunds will be credited directly to your PayPal account. We are not be able to process PayPal returns in our retail stores.
Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and will be charged separatey for the exchange order placed. Contact our Customer Service Team at 1-800-430-SHOE(7463) or email@example.com to assist. You can also exchange your order at any of our retail locations.
Will my local store offer the same promotion/sale that is running online?
The promotions we offer vary in availability. Be sure to check the offer details to determine if it's available online only, in-store only or both.
What are the hours of operation for the Shoe Carnival store in my area?
You can find your local store's information on our Store Locator page.
Do all of your stores carry the same product?
We offer a wide selection of shoes and accessories at all of our stores, with some local and regional variations in the assortment.