This site is not intended for children under the age of 13. We will not knowingly collect or maintain personally identifiable information via this site from visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose to web sites.
TYPES OF INFORMATION COLLECTED
1. Passive Information Collected
We may use and combine such passively collected anonymous information to provide better service to site visitors, tailor the site based on your preferences, compile and analyze statistics and trends, monitor website activity and performance and otherwise administer and improve the site for your use. However, such information is not combined with personally identifiable information collected.
2. Personal Information You Provide
Shoe Carnival may ask you to submit personally identifiable information so that you can benefit from the specified features (such as online purchases, in-store purchases, order tracking, creating/updating a shoecarnival.com account, submitting a product review, joining the SHOE PERKS Rewards Program and resume submission) or to participate in a particular activity (such as sweepstakes, surveys or other promotions). You will be informed what information is required and what information is optional.
Categories of personal information you may provide include name, shipping address, billing address, telephone number, email address, credit card information, order information, SHOE PERKS Rewards Program member number, recipient's name and email address (if applicable).
Use and Disclosure of Personal Information
Shoe Carnival may use information collected from you online and in stores to:
- process and deliver products you have ordered;
- communicate changes in your order status;
- process your return or exchange;
- customize the site to your preferences and tailor products marketed to you;
- respond to your inquiries;
- provide information to SHOE PERKS Rewards Program members; and
- collect and process your payments.
We offer gift cards for purchase. Information you provide to us to create a gift card is only used for that purpose, and is only disclosed to the person receiving the gift.
If you choose to create or update a shoecarnival.com account, you may save personal information in that account, to include name, shipping and billing addresses, and credit card information. This option is intended to streamline your shopping experience as it allows us to access your pre-saved information at checkout rather than entering the information for each online order.
Information We Share With Third Parties
Shoe Carnival uses third parties to support our business and provide services such as receiving, processing and fulfilling orders, encrypting credit card data as a further measure of securing the data, processing credit card payments, processing product reviews, technical support, and providing comparative performance information relative to our site.
We may disclose the personally identifiable information that you have provided to us to third parties, but only:
(iii) to respond to law enforcement requests or where required by applicable laws, court orders, or government regulations.
If you choose to complete a product review, you will submit the review and the personal information that you choose to submit along with your review to a third party with whom we have contracted to accept, collect and manage the reviews. Any product review that you submit may be published by us on this website, in printed or television advertisements, or in emails. You may choose what, if any, personal information you elect to submit in your product review, such as your name or a nickname and location. The information you choose to submit as personal identification with your review may be published with your review in the manner described above.
Updating Personal Information and Opt-Out
To keep personal information that you provide online or in stores accurate, current, and complete, please log-in to your shoecarnival.com account to update or modify your information, or contact us as specified below.
If at any point you would prefer to opt-out or reduce the frequency of promotional email, including email associated with SHOE PERKS Rewards Program, or mailings, please update your contact preferences on your shoecarnival.com account or follow the removal instructions in each message.
Shoe Carnival takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.
How to Contact Us
Shoe Carnival, Inc.
Attn: Legal Department
7500 East Columbia Street
Evansville, IN 47715