Customer Service & FAQs

Customer Service & FAQs

Contact Us:

By email: Click here to email Shoe Carnival customer service (customerservice@shoecarnival.com)

By phone: 1-800-430-SHOE (1-800-430-7463)

By mail: Shoe Carnival, Inc. 7500 East Columbia Street Evansville, IN 47715


Frequently Asked Questions

How can I check on my order?

You can call 1-800-430-SHOE or email us at customerservice@shoecarnival.com

How much do you charge for shipping online orders?

Type of Delivery Delivery Time Price Carrier
Standard 4-7 Business Days $6.95 UPS Ground & USPS Priority, UPS Basic
Second Business Day 2 Business Days $12.95 UPS Second Day Air
Next Business Day 1 Business Day $22.95 UPS Next Day Air

  • Delivery time is estimated on orders placed before 2 p.m. CST.
  • A $10.00 surcharge per order applies to all orders shipped to Alaska and Hawaii.
  • No additional charges for APO/FPO destinations.
  • $6.95 will be charged for shipping on returns.
  • Orders shipped to Alaska or Hawaii may require an addition 3-5 business days for ground delivery.

Can I return an item that I bought online?

Online purchases may be returned or exchanged within 60 days and must be new, unused, and contain all original packaging. We will only accept used items if there is an obvious defect. These items can be returned to the ShoeCarnival.com Returns Center or at one of our retail locations.

If you wish to make a return to our Returns Center, please follow these instructions:

  1. Repack the merchandise and enclose the form that was shipped with your merchandise.
  2. For your convenience we have provided a pre-paid UPS return shipping label. Place this label on the outside of the box and drop it off at a UPS store, dropbox or driver. A charge of $6.95 will be deducted from your refund amount. In case of delivery errors or defective product, this charge will NOT apply. Please record the tracking number from the label for your records.
  3. Or, you may select an alternative carrier of your choice, using the perforated return label provided on the other side of this packing slip. We suggest that returns be shipped using an insured and traceable carrier.

Can I return an item I bought online in a store?

Yes, you can return any purchases from www.shoecarnival.com to any one of our store locations or use the enclosed shipping label to mail the purchase back to Shoe Carnival.com Returns Center.

PLEASE NOTE:
For purchases made using PayPal, returns can only be processed online and refunds will be credited directly to your PayPal account. We will not be able to process PayPal returns in the store.

Find a store near you: http://shoecarnival.com/company/stores.jsp?selpage=stores

Checkout Options

Anyone may purchase from www.shoecarnival.com as a guest.

If you are a Shoe Perks® member and have a www.shoecarnival.com account with us, we recommend you log in before you check out. You will only receive the benefits of being an account holder if you are logged in.

Become a Shoe Perks® member: http://seeyourinfo.com/index.php?Page=SignUpForm

Payment Options

We accept:
  • American Express
  • Discover
  • MasterCard
  • Visa
  • PayPal

For credit card purchases, you will need to provide both your billing address (where you receive your credit card statement) and shipping address (where you wish to receive your package), if they are different.

CVV (Credit Card Security) Codes

We want to make your shoecarnival.com experience as secure as possible, which is why we make it mandatory to enter your credit card's 3-4 digit security code (or cvv code) in order to check out. This code is only available on your card, which helps protect your account from credit card fraud.

If you are unable to place your order after going through the above, please contact your credit card company or call 1-800-430-SHOE and we will do anything we can to help you through the check out process.

Sales Tax

Shoecarnival.com charges all applicable taxes associated with an item's shipment destination as it is required by law. You will be able to see what your sales tax is before your complete your order.

SSL Secure Checkout Information

We designed www.shoecarnival.com to utilize Secure Socket Layer (SSL) Technology. SSL is encryption technology that provides security while information is being transmitted over the Internet. In addition, our site utilizes payment tokenization. Tokenization is the replacement of sensitive data with a unique identifier that cannot be mathematically reversed. On www.shoecarnival.com, tokens take the place of sensitive credit card data.

We want online shopping to be easy and secure at www.shoecarnival.com. We constantly monitor our systems and procedures. These steps give card holders reassurance that only they can use their card online. Occasionally, orders may be delayed for even more random security.

How can I find out if a Shoe Carnival is opening in my town?

You can call 1-800-430-SHOE for the location nearest you or use our online store locator.

Find a store near you: http://shoecarnival.com/company/stores.jsp?selpage=stores

What is a super value item in a Shoe Carnival store?

These items, designated by super value signs, are sticker priced at the lowest possible price. These items do not qualify for additional discounts or coupon offers, and they are not part of any advertised sales.

Do all of your stores carry the same shoes?

We offer a wide selection of shoes at all of our stores, with some local and regional variations in the product mix.

What are the hours of operation for the Shoe Carnival store in my area?

You can use our online store locator to locate a Shoe Carnival store near you and view hours of operation.

Find a store near you: http://shoecarnival.com/company/stores.jsp?selpage=stores

Who should I contact if I have a question regarding my Shoe Perks account?

Please call 1-866-875-2737 or email shoeperks@shoecarnival.com if you have questions regarding Shoe Perks.

What is the address of Shoe Carnival's corporate office?

7500 E. Columbia Street
Evansville, IN 47715